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渣打首席执行官温特斯称人工智能演变加剧“恐惧因素”AI Evolution Stokes ‘Fear Factor,’ StanChart CEO Winters Says

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比尔·温特斯,11月3日。Bill Winters on Nov. 3.

人工智能可能会取代数十万个工作岗位,但渣打集团的首席执行官给焦虑的员工带去了一条信息:我们以前经历过这种情况。

Artificial intelligence may be coming for hundreds of thousands of jobs, but Standard Chartered Plc’s chief executive officer has a message for anxious employees: we’ve been here before.

“存在一种恐惧因素,”比尔·温特斯周二在香港金融管理局国际金融领袖投资峰会上回答关于人工智能演变的问题时这样表示。他称该贷款机构拥有大约10万名员工,这与他11年前加入该银行时的员工人数相同。“在这个过程中,我们通过自动化取消了大约2.5万个工作岗位,并用其他岗位取代了这些角色。”这家总部位于伦敦的银行在5月概述了计划,拟在2030年前将企业职能岗位削减15%以上——相当于大约8000个支持性岗位——同时该行正扩大人工智能的实际应用以简化流程。

“There’s a fear factor,” Bill Winters said in response to a question on the evolution of AI during the Hong Kong Monetary Authority’s Global Financial Leaders’ Investment Summit on Tuesday. He said the lender has a workforce of roughly 100,000, the same when he joined the bank 11 years ago. “We automated away 25,000 jobs or so along the way, and we replaced those roles with other roles.”The London-headquartered bank outlined plans in May to cut corporate functions roles by more than 15% by 2030 — amounting to roughly 8,000 support roles —-as it scales practical uses of AI to streamline processes.

温特斯此前关于利用人工智能取代部分“低价值人力资本”的言论在社交媒体上引发了强烈反弹。随后,他试图安抚员工,并强调了该银行对其员工队伍转型期许的承诺。

Winters’ previous comments on using AI to replace some “lower-value human capital” triggered a sharp backlash on social media. Later, he sought to reassure staff and emphasized the bank’s commitment to transitioning its workforce.

温特斯表示,公司“乐于培训员工,以便我们能充分发挥他们的潜力”,并补充说,如果他们最终去了其他地方,银行将能够吸引其他人。“所以存在一定程度的恐惧,但我认为你可以通过适当的重新技能培训和培训行动来减轻这种恐惧。”全球各家银行在利用人工智能提高生产力的同时,也公布了裁员计划。巴克莱银行正在裁员5000人,以便通过使用人工智能来削减成本,随着新技术在整个银行界激起涟漪,该行成为了最新一家大幅裁员的大型贷款机构。

The company is “happy to train people up so we can get the most out of them,” said Winters, adding that if they eventually go somewhere else the bank will be able to attract others. “So there’s a level of fear, but I think you can mitigate that with the right kind of re-skilling and training actions.”Banks globally have unveiled job cuts as they use AI to improve productivity. Barclays Plc is cutting 5,000 jobs to cut costs through the use of AI, becoming the latest large lender to slash its workforce as the new technology ripples throughout the banking industry.

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