微软表示，其恢复受 Microsoft 365 服务中断影响的服务的工作进展不如预期。该公司指出，目前正在探索替代措施，以应对因持续的流量不平衡导致的容量问题。
Microsoft has said its efforts to restore services affected by a Microsoft 365 outage are not progressing as expected. The company noted they're now exploring alternative measures to address capacity issues amid sustained traffic imbalances.
微软 365 状态在 11 月 13 日发布在 X 平台上的更新中表示，已监控为提高服务可用性而引入的变更，但发现这些变更未能产生预期效果。
In an update posted on X on November 13, Microsoft 365 Status said it had monitored the changes introduced to improve service availability but found that they were not delivering the expected results.“We’ve monitored the status of the changes applied to improve serviceability and confirmed they're not taking as expected,” the company said.
“我们已监控为提高服务可用性而应用的变更的状态，并确认它们未能按预期生效，”该公司表示。微软补充称，正在确定替代工作流，以增加容量并管理持续影响其基础设施的持久流量不平衡。微软探索替代恢复措施最新更新标志着微软恢复正常服务可用性的工作遭遇挫折。
Microsoft added that it was identifying alternative workstreams to increase capacity and manage persistent traffic imbalances that continue to affect its infrastructure. Microsoft explores alternative recovery measuresThe latest update marks a setback in Microsoft's efforts to restore normal service availability.
该公司此前表示，正努力重启受影响的基础设施，并以隔离方式恢复服务器可用性。该公司还一直在监控这些基础设施组件的性能，以确定这些变更是否可以更广泛地扩展。然而，最新评估表明，这些措施未能带来预期的改善，促使微软探索其他增加容量的方式。用户被引导至 Microsoft 365 服务更新微软要求管理员参考 Microsoft 365 管理中心中的事件参考编号 EX1550543 和 MO1550821，以获取更多信息。
The company had previously said it was working to restart affected infrastructure and recover server availability in an isolated manner. It had also been monitoring the performance of those infrastructure components to establish whether the changes could be expanded more broadly. However, the latest assessment indicates that the measures have not delivered the anticipated improvements, prompting Microsoft to explore other ways to increase capacity. Users directed to Microsoft 365 service updatesMicrosoft has asked administrators to refer to incident reference numbers EX1550543 and MO1550821 in the Microsoft 365 admin centre for further information.
该公司还为无法访问管理中心的管理员分享了一个替代更新链接。Outlook、Teams 及其他微软服务中断此次恢复更新发生在 11 月 12 日的一次重大中断之后，该中断影响了 Microsoft 365 服务，包括 Outlook、Exchange Online、Microsoft Teams、SharePoint Online 及其他工作场所应用。周四，数千名用户在超过五个小时内无法访问微软的服务。
The company has also shared an alternative update link for administrators who cannot access the admin centre. Outlook, Teams and other Microsoft services disruptedThe recovery update follows a major disruption on November 12 that affected Microsoft 365 services, including Outlook, Exchange Online, Microsoft Teams, SharePoint Online and other workplace applications. Thousands of users experienced problems accessing Microsoft's services for more than five hours on Thursday.
此次中断还影响了人工智能公司 OpenAI 和 Anthropic 使用的连接器。微软最初表示，正在调查连接问题的报告，特别是涉及 Exchange Online 邮箱的问题。该公司后来澄清，基础设施负载升高并非由用户流量增加引起。相反，多台服务器意外变得不可用，给剩余基础设施带来了额外压力。该公司还暂停了部署，工程师致力于稳定受影响的系统。
The outage also affected connectors used by artificial intelligence companies OpenAI and Anthropic. Microsoft initially said it was investigating reports of connectivity problems, particularly involving Exchange Online mailboxes. The company later clarified that the elevated infrastructure load was not caused by an increase in user traffic. Instead, a number of servers had unexpectedly become unavailable, placing additional strain on the remaining infrastructure. The company also paused deployments while engineers worked to stabilise the affected systems.
在早前的更新中，微软表示，一些恢复的服务器保持稳定，并且它已观察到某些地区出现有限的恢复。微软尚未宣布所有受影响的服务已完全恢复。
In an earlier update, Microsoft said some restored servers were remaining stable and that it had observed limited recovery in certain regions. Microsoft has not announced that all affected services have been fully restored.