微软故障扰乱市场，迫使交易员改用电话微软的故障波及 Outlook、Teams 和 Copilot，迫使交易员、银行和官员在市场波动剧烈的一周里改用电话、传真机和 WhatsApp 进行沟通。
Microsoft outage gums up markets, forces traders to use phones Microsoft’s outage hit Outlook, Teams and Copilot, forcing traders, banks and officials to use phones, fax machine and WhatsApp during a volatile week.
此次中断导致交易核对、结算工作和企业更新出现延迟，Downdetector 网站收到约 20 万份用户故障报告，微软股价下跌 0.4%。
The disruption delayed trade checks, settlement work and corporate updates, with about 200,000 user reports on Downdetector and Microsoft shares down 0.4%.
微软表示，随着重启受影响系统，正在“看到积极结果”，但金融业用户警告称，长时间的延迟将损害交易和客户服务。
Microsoft said it was “seeing positive results” as it restarted affected systems, but users in finance warned long delays would hurt trading and client service.
AI 生成 悉尼 —— 就在市场动荡的一周即将结束之际，微软 Outlook 对 Rita Elkazzi 来说陷入了瘫痪。
AI generated SYDNEY – Microsoft Outlook went dark on Rita Elkazzi just as a volatile week in markets was coming to an end.
随着 AI 股票和债券的波动让交易员坐立不安，UBS 集团澳大利亚和新西兰执行销售主管 Elkazzi 被迫使用电话和替代渠道进行沟通。
As swings in AI stocks and bonds kept traders on edge, the UBS Group execution-sales head for Australia and New Zealand was forced to use phones and alternative channels to communicate.
悉尼的 Elkazzi 说：“这有点像场灾难，我真不敢相信到现在还没解决。这意味着我们必须更加审慎地确保交易回顾等内容的准确性。” 微软遭遇近年来最严重的中断之一，Elkazzi 的经历在许多用户身上得到呼应。这家科技巨头在故障发生数小时后，仍在努力恢复其部分旗舰软件的访问权限，故障波及其 Outlook、Teams 和 Copilot 系统。
“It’s been a bit of a disaster, and I can’t believe still not resolved,” said Sydney-based Elkazzi. “It means a lot more diligence on ensuring trade recaps, et cetera, are accurate.”Elkazzi’s experience is echoed by many after Microsoft suffered one of its most severe disruptions in recent memory. The tech giant is still struggling to restore access to some of its flagship software hours after an outage began, affecting its Outlook, Teams and Copilot systems.
沟通效率低下阻碍了交易台的工作流程，延误了企业信息披露，甚至影响了日本财务省的电子邮件访问。在新加坡，交易员反映部分银行无法完成融资交易。
The difficulties in communicating efficiently have hindered workflows on trading desks, delayed corporate disclosure and even affected e-mail access for Japan’s Ministry of Finance. In Singapore, traders reported some banks’ inability to complete financing deals.
同时，印度几家券商发布提示，警示其服务可能受到影响，IIFL Capital Services 告知客户，回复电子邮件咨询可能会有延迟。
Meanwhile, a few Indian brokerages sent out alerts to the potential impact on their services, with IIFL Capital Services informing their clients that there could be a delay in responding to e-mailed queries.
澳大利亚主要交易所运营商 ASX 告知客户，知悉某些 Microsoft 365 服务（包括电子邮件）受到影响，并补充称交易所的服务仍可正常运行。
Australia’s main exchange operator ASX told customers it was aware of an issue affecting some Microsoft 365 services, including e-mail, adding that the bourse’s services remain available for normal operation.
美国卡车和巴士制造商Workhorse Group表示，将推迟发布财报。
Workhorse Group, a US truck and bus manufacturer, said it would postpone its earnings release.
在日本，政府的共享IT平台也出现中断，财务省称因故障无法接收电子邮件。
In Japan, the government’s shared IT platform also experienced disruptions, with the finance ministry saying it cannot receive e-mails due to the outage.
受影响者包括Calvin Yeoh。对冲基金Blue Edge Advisors的投资组合经理Yeoh表示，他无法查看电子邮件，难以获取需要电子邮件验证的券商报告和部分交易平台。
Among those affected is Calvin Yeoh. The portfolio manager at hedge fund Blue Edge Advisors said he cannot check e-mails and is struggling to access brokerage reports and some trading platforms that require e-mail authentication.
“Outlook是现代金融运营世界的阑尾，”Yeoh说。“所以，除了全球金融从前台到后台的整个基础设施瘫痪，加上英伟达股价暴跌、利率市场本周剧烈波动，一切都很‘好’。”与此同时，随着微软系统离线，CMC Markets的交易员不得不采用“老派”交易方式。
“Outlook is the appendix of the modern financial operations world,” said Yeoh. “So, aside from the entire front to back infrastructure of global finance being crippled, and with Nvidia melting down and rates markets going wild this week, yeah, it’s been all good.”Meanwhile, CMC Markets traders are resorting to “old-school” trading as Microsoft’s systems went offline.
“所有人都回到电话沟通，我们的WhatsApp群聊比平时更忙，”CMC Markets新加坡销售交易员Eugene Koh说。“原本通过电子邮件一秒钟就能完成的事，现在可能需要一个电话和几分钟才能搞定。”同样，BNP Paribas Asset Management东京资深债券策略师Ryutaro Kimura表示，虽然交易本身基本未受影响，“确认单积压，给后台结算带来了麻烦”。他补充道：“交易台仍在通过电话和传真完成交易。”
“Everyone was back on the phone, and our WhatsApp chats were busier than usual,” said Eugene Koh, sales trader at CMC Markets Singapore. “Something that normally takes a second on e-mail might now take a phone call and a few minutes to get through.”Similarly, Ryutaro Kimura, a Tokyo-based senior bond strategist at BNP Paribas Asset Management, said while trading itself is largely unaffected, “confirmations backed up, creating settlement headaches for back offices”. “Desks were still getting trades done by phone and fax,” he added.
根据Downdetector数据，此次故障在微软服务上引发了约20万份用户问题报告，属于该公司最严重的故障之一。以往中断很少持续超过数小时。微软股价在盘后交易中下跌0.4%。
The outage has attracted about 200,000 reports of user issues across Microsoft services on Downdetector, ranking among the company’s most severe. Previous disruptions have rarely lasted more than several hours. Microsoft shares were down 0.4% in extended trading.
在最初难以确定问题并测试潜在补救措施后，微软在一份更新中表示，其“重启受影响基础设施的努力正在取得积极成果”。
After initially struggling to identify the issue and test potential remedies, the company said in an update that it’s “seeing positive results with our efforts to restart affected infrastructure”.
威尔逊资产管理公司投资组合经理马修·豪普特表示，该公司的小盘股团队告诉他，由于停电，部分股票交易量有所下降。
Matthew Haupt, a portfolio manager at Wilson Asset Management, said the firm’s small cap team told him that some trading volumes in equities have fallen on the back of the blackout.
此次断网还导致正在马来西亚出差的吴健无法获得帮助其向私人客户提供建议的市场动态，而本周交易波动剧烈，情况更加糟糕。
The outage has also left Kenneth Goh, who is travelling for work in Malaysia, unable to get market updates that help inform his advice to private clients, and it is made worse during a volatile week of trading.
“非常恼火，”吴健说，他是券商大华私人财富管理部门主管，目前依靠断断续续的电话与客户沟通。“如果断网超过24小时，我们就进入危险区了。”彭博社
“It has been super irritating,” said Goh, director of private wealth management at broker UOB Kay Hian, who is relying on patchy phone calls to speak with clients. “If the outage crosses 24 hours, then we’d be in the red zone.”BLOOMBERG