就在市场动荡的一周即将结束之际，Rita Elkazzi 的 Outlook 陷入瘫痪。随着 AI 股票和债券的波动让交易员坐立难安，UBS Group AG 澳大利亚和新西兰执行销售主管 Elkazzi 被迫依靠电话和替代渠道进行沟通。
Outlook went dark on Rita Elkazzi just as a volatile week in markets was coming to an end. As swings in AI stocks and bonds kept traders on edge, the UBS Group AG execution-sales head for Australia and New Zealand was forced onto phones and alternative channels to communicate.
“这简直是一场灾难，我简直不敢相信至今仍未解决，”悉尼的 Elkazzi 说。“这意味着必须更加审慎地确保交易回顾等资料准确无误。”Elkazzi 的遭遇引起许多人的共鸣，此前 Microsoft Corp. 遭遇了近期记忆中最严重的故障之一。这家科技巨头在故障发生数小时后，仍在努力恢复其部分旗舰软件的访问权限，故障波及 Outlook、Teams 和 Copilot 系统。沟通效率低下阻碍了交易台的工作流程，延误了企业披露，甚至影响了日本财务省的电子邮件访问。
“It’s been a bit of a disaster and I can’t believe still not resolved,” said Sydney-based Elkazzi. “It means a lot more diligence on ensuring trade recaps et cetera are accurate.”Elkazzi’s experience is echoed by many after Microsoft Corp. suffered one of its most severe disruptions in recent memory. The tech giant is still struggling to restore access to some of its flagship software hours after an outage began, affecting its Outlook, Teams and Copilot systems. The difficulties in communicating efficiently have hindered workflows on trading desks, delayed corporate disclosure and even affected email access for Japan’s Ministry of Finance.
在新加坡，交易员反映部分银行无法完成融资交易。与此同时，印度几家券商发出警示，称其服务可能受到影响，IIFL Capital Services 告知客户，回复电子邮件咨询可能会延迟。
In Singapore, traders reported some banks’ inability to complete financing deals. Meanwhile, a few Indian brokerages sent out alerts to the potential impact on their services, with IIFL Capital Services informing their clients that there could be a delay in responding to emailed queries.
澳大利亚主要交易所运营商 ASX Ltd. 告知客户，知晓影响部分 Microsoft 365 服务（包括电子邮件）的问题，并补充称交易所服务仍可正常运行。美国卡车和巴士制造商 Workhorse Group Inc. 表示将推迟发布财报。
Australia’s main exchange operator ASX Ltd. told customers it’s aware of an issue affecting some Microsoft 365 services including email, adding that the bourse’s services remain available for normal operation. Workhorse Group Inc., a US truck and bus manufacturer, said it would postpone its earnings release.
在日本，政府共享 IT 平台也出现故障，财务省称因故障无法接收电子邮件。
In Japan, the government’s shared IT platform also experienced disruptions, with the finance ministry saying it can’t receive emails due to the outage.
受影响者包括 Calvin Yeoh。对冲基金 Blue Edge Advisors 的投资组合经理 Yeoh 表示，他无法查看电子邮件，且难以访问需要电子邮件验证的券商报告和部分交易平台。
Among those affected is Calvin Yeoh. The portfolio manager at hedge fund Blue Edge Advisors said he can’t check emails and is struggling to access brokerage reports and some trading platforms that require email authentication.
“Outlook 是现代金融运作世界的阑尾，”杨（Yeoh）说。“所以，除了全球金融从前端到后端的整个基础设施瘫痪，以及英伟达（Nvidia）股价暴跌、利率市场本周剧烈波动之外，一切都很‘好’。”
“Outlook is the appendix of the modern financial operations world,” said Yeoh. “So aside from the entire front to back infrastructure of global finance being crippled, and with Nvidia melting down and rates markets going wild this week, yeah it’s been all good.”
与此同时，随着微软系统离线，CMC Markets 的交易员不得不采用“老派”交易方式。
Meanwhile, CMC Markets traders are resorting to “old-school” trading as Microsoft’s systems went offline.
“所有人都回到电话上来，我们的 WhatsApp 群聊比平时忙碌得多，”CMC Markets 新加坡销售交易员 Eugene Koh 说。“原本通过电子邮件一秒钟就能搞定的事，现在可能需要一个电话和几分钟才能完成。”
“Everyone was back on the phone, and our WhatsApp chats were busier than usual,” said Eugene Koh, sales trader at CMC Markets Singapore. “Something that normally takes a second on email might now take a phone call and a few minutes to get through.”
同样，法国巴黎银行资产管理（BNP Paribas Asset Management）驻东京高级债券策略师 Ryutaro Kimura 表示，虽然交易本身基本未受影响，“但确认单积压，给后台结算带来了麻烦。”“交易台仍在通过电话和传真完成交易，”他补充道。
Similarly, Ryutaro Kimura, a Tokyo-based senior bond strategist at BNP Paribas Asset Management, said while trading itself is largely unaffected, “confirmations backed up, creating settlement headaches for back offices.”“Desks were still getting trades done by phone and fax,” he added.
根据 Downdetector 数据，此次故障在微软各项服务中引发了约 20 万份用户问题报告，属于该公司最严重的故障之一。以往的中断很少持续超过数小时。微软股价在盘后交易中下跌 0.4%。
The outage has attracted about 200,000 reports of user issues across Microsoft services on Downdetector, ranking among the company’s most severe. Previous disruptions have rarely lasted more than several hours. Microsoft shares were down 0.4% in extended trading.
在最初难以确定问题并测试潜在补救措施后，微软在一份更新中表示，其“重启受影响基础设施的努力正在取得积极成果”。Wilson Asset Management 投资组合经理 Matthew Haupt 称，公司的小盘股团队告诉他，受停机影响，部分股票交易量有所下降。
After initially struggling to identify the issue and test potential remedies, the company said in an update that it’s “seeing positive results with our efforts to restart affected infrastructure.”Matthew Haupt, a portfolio manager at Wilson Asset Management, said the firm’s small cap team told him that some trading volumes in equities have fallen on the back of the blackout.
此次故障还导致因公在马来西亚出差的 Kenneth Goh 无法获取有助于其向私人客户提供建议的市场更新，而本周行情波动加剧了这一困境。
The outage has also left Kenneth Goh, who is travelling for work in Malaysia, unable to get market updates that help inform his advice to private clients, and it’s made worse during a volatile week of trading.
“非常恼人，”UOB Kay Hian 私人财富管理总监 Goh 说，他只能依靠断断续续的电话与客户沟通。“如果停机超过 24 小时，我们就将进入红色警戒区。”
“It has been super irritating,” said Goh, director of private wealth management at broker UOB Kay Hian, who is relying on patchy phone calls to speak with clients. “If the outage crosses 24 hours, then we’d be in the red zone.”