伦敦/台北/巴黎，11月13日电 —— 周五，随着微软Outlook在全球范围内发生故障，导致数百万人无法使用，包括电话、传真和蓝牙在内的老派技术限制了部分人的损失。此次持续的中断还波及微软Teams和Copilot，影响了全球一些最大的机构，从银行家、交易员到航运公司。
LONDON/TAIPEI/PARIS, Nov 13 - Old-school technology including telephones, faxes and Bluetooth limited the damage for some people on Friday as a worldwide outage of Microsoft's Outlook left millions without The prolonged disruption, which also hit Microsoft Teams and Copilot, affected some of the world's biggest institutions, from bankers and traders to shipping firms.
尽管大多数机构表示其核心系统仍在运行，但在一些地方，交易和行政工作放缓，这再次提醒人们，世界上多少商业、公共服务和通信都依赖于少数几家技术供应商。
While most reported their core systems were still running, trading and administrative work slowed in places in the latest reminder of how much of the world's commerce, public services and communications run on a handful of technology providers.
PP Foresight分�师Paolo Pescatore表示：“投资应急计划并测试这些备份在需要时是否真正有效的压力正在增加。”他补充说，企业需要为通信和数据存储等关键服务寻找多家供应商。
"The pressure is mounting to invest in contingency plans and test whether those backups actually work when needed," said PP Foresight analyst Paolo Pescatore, adding that firms needed multiple providers for key services like communication and data storage.
微软在其网站上称，有超过4.3亿人使用其365服务。微软将故障归咎于服务器问题，并表示未发现任何恶意活动。
Microsoft, which says on its website that more than 430 million people use its 365 services, blamed server problems and said it was not aware of any malicious activity.
此次中断发生在针对维持超市食品冷藏的工业系统的攻击几周后，显示了单一故障点——无论是技术故障、网络攻击，甚至是极端天气事件——如何扰乱日常业务。
The disruption comes weeks after attacks on the industrial systems that keep supermarket food cold and shows how a single point of failure, whether a technical fault, cyberattack or even an extreme weather event, can disrupt everyday business.
微软在周五的最新更新中表示，在更广泛地实施修复以实现服务的持久恢复后，正看到稳定迹象。
In its latest update on Friday, Microsoft said it was seeing signs of stabilisation after implementing fixes more broadly to attain a persistent recovery of services.
运营巴黎、布鲁塞尔、里斯本、阿姆斯特丹、奥斯陆、雅典和米兰证券交易所的欧洲交易所运营商Euronext要求上市公司拿起电话。
European exchange operator Euronext, which runs bourses in Paris, Brussels, Lisbon, Amsterdam, Oslo, Athens and Milan, told listed companies to pick up the phone.
一位发言人表示：“我们已确保团队有足够的能力来应对局势并处理额外的工作量。”并补充说，Euronext正在核实来电者身份，以保护机密性和完整性。
"We have ensured that the team has sufficient capacity to manage the situation and handle the additional workload," a spokesperson said, adding that Euronext was verifying the identity of callers to protect confidentiality and integrity.
英国保险巨头安联保险（Aviva）于周五发布财报时表示，公司已启动备用方案，包括为财报电话会议提供替代电话号码，并利用蓝牙传输录音文件，因为电子邮件系统瘫痪。
Aviva, which reported earnings on Friday, said it had put backup plans in place, including sending out alternative phone numbers for earnings calls and using Bluetooth to transfer recordings because email was down.
首席执行官阿曼达·布兰克（Amanda Blanc）告诉路透社，大约两周前，该英国保险公司曾测试过同等规模的最关键技术系统故障。
The British insurer tested a similar-scale outage of its most critical technology systems about two weeks ago, CEO Amanda Blanc told Reuters.
航运集团马士基（Maersk）要求客户如有紧急事项请致电联系，并敦促他们通过当地代表核实任何关于此次故障的意外通讯。
Shipping group Maersk asked customers to call with anything urgent and urged them to verify any unexpected communications about the outage with their local representative.
传真机在台北重现江湖 在台湾，知情人士透露，此次故障扰乱了证券公司、寿险公司和投信公司的资金管理业务。
FAX MACHINES RETURN IN TAIPEI In Taiwan, the outage disrupted fund management at securities firms, life insurers and investment trust companies, people familiar with the situation said.
其中一位知情人士表示，在另一家金融机构，短期票券买卖等交易原本通过电子邮件确认，现在不得不改用传真确认。
At another financial firm, trades such as purchases and sales of short-term bills, which are normally confirmed by email, had to be confirmed by fax instead, one of the people said.
一位交易员表示，台湾的外资银行和金融机构受冲击尤为严重，因为它们的大量数据通过微软系统以电子邮件形式发送至海外总部。
Foreign banks and financial institutions in Taiwan were hit especially hard, a trader said, because much of their data is emailed to overseas headquarters through Microsoft's systems.
在英国，知情人士透露，汇丰银行（HSBC）和巴克莱银行（Barclays）已启动内部事故应对小组评估影响。尽管电子邮件系统瘫痪，但大多数客户服务未受影响。
In Britain, HSBC and Barclays activated internal incident teams to assess the impact, people within the banks told Reuters. While email systems were down, most client services were unaffected.
一位知情人士称，汇丰提醒员工不要使用个人电子邮件或WhatsApp等未经授权的渠道来规避故障。
HSBC reminded staff not to use unauthorised channels such as personal email or WhatsApp to get around the outage, one said.
两位交易从业人士表示，他们观察到周五部分市场交易量下降，并将其归因于执行交易困难。
Two trading professionals said they observed lower trading volumes in some markets on Friday that they attributed to difficulties in executing trades.
控制风险公司（Control Risks）的凯特琳·伊根（Caitlin Egen）表示，大型跨国企业通常都有应急预案，但当关键服务突然中断时，这仍是一个“警钟”。
Caitlin Egen of Control Risks said that big global firms usually had contingency plans, but when key services went down abruptly it was still a "wake-up call".
她说：“对许多企业来说，今天上午可能一片混乱，大家都在设法弄清楚如何才能联系上人。”
"For a lot of businesses this morning, it's probably been chaos trying to figure out how to even get in touch with people," she said.