微软服务中断可能给澳大利亚经济带来灾难性后果，迫使部分小企业倒闭，预计损失将达数十亿澳元，专家发出警告。
The Microsoft outage could be a disaster for the Australian economy that forces some small businesses to close, with costs expected to run into the billions of dollars, experts have warned.
这家美国软件公司表示，对导致全球数百万用户、组织和企业业务中断的大规模故障“深表歉意”，并称已“解决根本问题”。
The US software company has said it is “deeply sorry” for a widespread outage that caused disruption to millions of users, organisations and businesses across the globe – and that it has “addressed the underlying issue”.
公司称此次中断属于“技术问题”，与网络攻击或 AI 代理无关，并表示正在逐步恢复服务。
The company said the outage was a “technical issue” not related to cyber-attacks or AI agents, and that it continued to gradually restore services.
专家指出，此次故障暴露了“澳大利亚对外国技术的依赖”，无法领取薪资、发送发票或使用政府服务的民众“有理由感到担忧”。
Experts have said the outage exposes “Australia’s reliance on foreign technology” and that people unable to be paid, send an invoice, or access government services “are entitled to be worried”.
微软服务中断始于周五上午，持续约 18 小时后开始恢复。微软表示，为确保稳定恢复，正在逐步恢复服务。
The outage of Microsoft’s services, which began on Friday morning, lasted roughly 18 hours before services started to recover. Microsoft said it was bringing back services gradually to ensure a stable restoration.
风险咨询公司 RSM Australia 合伙人 Ashwin Pal 表示，其客户已启动业务连续性和灾难恢复计划，但许多企业并无备选方案。
Ashwin Pal, a partner at the risk advisory firm RSM Australia, said his clients had activated business continuity and disaster recovery plans, but many businesses didn’t have a fallback.
Pal 说：“这种长时间故障极易成为压垮小型实体的最后一根稻草。”
“A protracted event like this can easily be the straw that breaks the camel’s back for smaller entities,” Pal said.
Pal 表示，微软显然在恢复过程中举步维艰，这引发了更大的疑问。
Pal said Microsoft had obviously struggled to recover, which raised bigger questions.
他说：“我是技术人员，实际上对这种事情怎么会发生感到震惊……他们推送了一个本应经过测试的变更。”
“I’m a technologist and I’m actually flabbergasted as to how something like this could have happened … they pushed out a change which should have been tested,” Pal said.
澳大利亚计算机学会重申呼吁联邦政府紧急审查哪些关键 IT 系统依赖单一供应商，以及在哪些环节可通过备选方案维持经济运转。
The Australian Computer Society has renewed calls for the federal government to urgently review which critical IT systems rely on a single provider, and where backup options could keep the economy running.
该学会首席执行官 Prins Ralston 表示，此次中断“暴露了澳大利亚对外国技术的依赖”，尤其体现在小企业身上。
The society’s chief executive, Prins Ralston, said the outage had “exposed Australia’s reliance on foreign technology”, particularly on small businesses.
“今早无法收到工资、无法发送发票，或无法联系政府服务的澳大利亚人有理由感到担忧，”Ralston说。
“Australians who couldn’t get paid, couldn’t send an invoice, or couldn’t reach a government service this morning are entitled to be worried,” Ralston said.
澳大利亚的医院和健康诊所受到此次故障影响，尽管澳大利亚医学会（AMA）周五表示，患者护理未受影响。
Australian hospitals and health clinics were affected by the outage, although the Australian Medical Association (AMA) on Friday said had been no impacts for patient care.
“我们有些机构已恢复使用纸质处方，因为进入许多处方软件需要多因素验证，而这要求你能访问你的Microsoft支持的电子邮件，”澳大利亚医学会会长Michael Bonning医生说。
“We’ve had some facilities return to using paper for scripts because authentication to get into lots of prescribing software requires multifactor verification, which requires you to be able to access your Microsoft-supported email,” said the AMA’s president, Dr Michael Bonning.
南澳大利亚州和维多利亚州的法院报告称，故障影响了其电子邮件系统。全国许多学校也受到影响。
Courts in South Australia and Victoria reported that the outage had affeced its email system. Many schools across the country were also affected.
作为居民、驾驶员和企业主获取政府服务的一站式机构，Service NSW鼓励客户推迟前往其服务中心办事。联邦政府部门也受到故障影响，包括国家安全机构。
Service NSW, the one-stop shop agency for residents, drivers, and business owners to access government services, encouraged customers to delay their visits to its service centres. Federal government departments have also been maffectedy the outage, including national security agencies.
国内间谍机构Asio负责人Mike Burgess周五表示，该组织的系统“在多个层面运行”，并补充说它们“在一个层面上受到了影响，但并未完全瘫痪”。此次故障影响了全球使用Microsoft产品的企业和组织。
The head the domestic spy agency Asio, Mike Burgess, on Friday said the organisation’s systems “operate on multiple levels”, adding that they had been affected “on one level, yes, but not completely”. The outage has affected businesses and organisations across the world that use Microsoft products.
在英国，医疗系统遭到干扰，多个英国警方呼吁民众不要尝试在线报案，而应改为电话报案。
In the UK, healthcare systems were disrupted and several British police forces urged people not to try to report crimes online and to phone them in instead.
全美各地的美国政府办公室受到故障影响，包括严重依赖Outlook电子邮件的国会办公室。《国会山报》报道，美国众议院负责处理议院IT事务的首席行政官周四向工作人员发出了“全园区警报”，通报此次故障。
US government offices across the country have been affected by the outage, including congressional offices that heavily rely on Outlook email. The US House’s chief administrative officer that handles IT for the chamber sent out a “campus-wide alert” to staffers on Thursday about the outage, Politico reported.
在日本，物流公司佐川急便表示，无法接受机场和火车站部分服务的在线预订；大型制药公司大正制药则表示，不得不通过电话处理订单。
In Japan, the shipping company Sagawa Express said it was unable to accept online reservations for some of its services at airports and train stations while Taisho, a leading pharmaceutical company, said it was having to handle orders by phone.
当华尔街股市开市交易时，微软股价微跌，下跌1.1%，报516.86美元。
When stock market trading opened on Wall Street, shares in Microsoft dipped slightly, down 1.1% at $516.86.
微软表示，此次故障可能是由于应用于负责维持Microsoft 365运行的服务器的设置出现问题所导致。
Microsoft has suggested the outage may have been caused by problems with the settings applied to servers responsible for keeping Microsoft 365 up and running.
微软Copilot执行副总裁查尔斯·拉曼纳表示：“我们对今天的故障给客户造成的中断深表遗憾，正在努力解决该问题。”
Microsoft’s executive vice-president of Copilot, Charles Lamanna, said: “We regret that today’s outages caused disruptions for our customers, and we are working to address the issue.”