在澳大利亚，人们称之为“微软长周末”——这次故障影响如此广泛，几乎让依赖雷德蒙德在线服务（尤其是Exchange Online）的机构周五彻底报废。据《国会山报》昨日报道，故障始于周四协调世界时18时左右，导致Microsoft 365用户无法访问电子邮件、参加Teams会议、使用云电脑、咨询Copilot，或完整访问另外15项托管服务。
In Australia, they’re calling it the “Microsoft long weekend” – an outage so pervasive it’s just about made Friday a write-off at organizations which rely on Redmond’s online services, especially Exchange Online. As The reported yesterday, the outage started on Thursday at around 18:00 UTC and saw Microsoft 365 users unable to access email, attend Teams meetings, use cloud PCs, consult Copilot, or enjoy full access to another 15 hosted services.
这家软件巨头表示，故障影响的是“与Exchange Online和电子邮件服务交互的Microsoft 365服务”。不需要Exchange Online的服务仍可正常运行。这家软件巨头最初将故障归咎于一个神秘的“导致服务器无法通过自动健康检查并变得不可用的问题”。微软曾以为找到了修复方法，但很快承认“迄今采取的措施未能带来预期的缓解”。
The software giant says the outage impacts Microsoft 365 services “that interact with Exchange Online and email services.”Services that don’t need Exchange Online remain functional. The software giant initially blamed the outage on a mysterious “problem that's causing servers to fail automated health checks and become unavailable.”Microsoft thought it found a fix but quickly admitted “Actions taken thus far have not provided the anticipated relief.”
此后数小时，情况并未明显好转，微软仍在努力恢复服务。该公司还改变了讨论网络攻击是否是故障原因时所用的措辞。截至协调世界时04时11分，该公司表示未能发现“这是恶意活动所致的任何迹象”。一份标有协调世界时05时46分的更新称“截至目前，我们尚未发现任何导致此次事件的恶意活动”。微软的状态页面仅包含公司最新的更新，但其RSS订阅源保留了每一条消息。
In the hours since, the situation has not improved markedly, and Microsoft is still struggling to restore service. It has also changed the language it uses when discussing the possibility that a cyberattack is the reason for the outage. As of 04:11 UTC, the company said it could find “no indication this is the result of malicious activity.”An update time-stamped 05:46 UTC stated “As of now, we are not aware of any malicious activity that is causing this incident.”Microsoft’s status page includes only the company’s most recent update, but its RSS feed preserves each missive.
该订阅源讲述了一个悲惨的故事，我们将其提炼为低光点，并按时间顺序呈现如下：我们正在尽可能应用基础设施容量改进，以帮助支持正在上线的地区的流量；我们已监控了为改善服务性而应用的更改的状态，并确认该更改未按预期生效；我们正在审查流量流向和受影响的基础设施，以找出优化路由的机会。
That feed tells a tale of woe that we have distilled into lowlights and present in chronological order: We’re applying infrastructure capacity improvements where possible in an effort to help support traffic in regions coming online; We’ve monitored the status of the changes applied to improve serviceability and confirmed that change is not taking as expected; We’re reviewing traffic flows and affected infrastructure to identify opportunities to optimize routing.
这包括核实服务故障的原因，以便我们制定具体措施来提高稳定性；我们正在确定可用于增加容量以应对持续的流量管理失衡的替代工作流；我们观察到在已应用这些调整的区域中出现了部分恢复；然而，这些措施并未带来持续的恢复；我们目前采取的措施包括扩展虚拟机以增加容量并降低负载。然而，我们遇到了虚拟机陷入不良状态的问题，导致我们的更改无法按预期同步。
This includes verifying the reasons for service failures so we can develop specific actions to improve stability; We’re identifying alternate workstreams that can be applied to increase capacity in the face of sustained traffic management imbalances; We're observing partial recovery across regions in which we've applied these adjustments; however, these actions aren't resulting in sustained recovery; Current actions we are taking include scaling up virtual machines to increase capacity and reduce load. However, we are encountering issues with the machines being stuck in a bad state, preventing our changes from syncing as expected.
微软最新的状态更新显示，此事短期内恐难结束。“我们正继续推进多条工作流，以查明流量激增的根本原因，并推进后端服务器的可恢复性，”微软写道。“我们正采取审慎的方法来识别和修复受影响的基础设施，以提高确认已开发的更改已被应用的能力。我们正在跟踪这种方法的结果，以验证服务器是否显示出预期的恢复和性能。”
Microsoft’s latest status update doesn’t suggest this will be over any time soon. “We’re continuing to pursue multiple workstreams to pinpoint the underlying cause of the traffic influx and advance the recoverability of the backend servers,” Microsoft wrote. “We’re taking a measured approach to identify and repair affected infrastructure to improve the ability to confirm the developed changes were applied. We’re tracking the results of this approach to verify the servers are showing the anticipated recovery and performance intended.”
希望澳大利亚和其他附近时区的国家不会成为唯一获得非计划长周末的国家。® 更新于 1200 UTC 12:00 PM UTC 的最新状态更新承认用户仍“无法连接到多项 Microsoft 365 服务”。 更新于 1300 UTC 微软表示，在受影响地区看到了持续的恢复进展，“北美地区现已观察到更广泛的改善，欧洲大部分地区保持持续改善。我们在亚太地区也看到了令人鼓舞的恢复信号，尽管随着缓解措施在剩余受影响基础设施中推进，部分用户可能仍会遇到间歇性访问问题或电子邮件投递延迟。”
Hopefully, Australia and other countries in nearby time zones won’t be the only ones to get an unscheduled long weekend. ® Updated to add at 1200 UTC The latest status update at 12:00 PM UTC admits users are still "unable to connect to multiple Microsoft 365 services." Updated to add at 1300 UTC Microsoft says it's seeing continued recovery progress across affected regions, with "broader improvements now observed in North America and sustained improvements across much of Europe. We're also seeing encouraging recovery signals in Asia Pacific, although some users may continue to experience intermittent access issues or delayed email delivery as mitigation progresses across the remaining affected infrastructure."