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微软故障如何影响法院和政府How the Microsoft outage impacted courts and governments

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插图:肖莎娜·戈登/阿克西奥斯Illustration: Shoshana Gordon/Axios

本周的微软故障影响了全球各地的法院和政府,导致工作停摆、通信受阻。

Courts and governments worldwide felt the impact of this week's Microsoft outage, which sidelined work and stymied communication.

为何重要:当微软广泛使用的办公软件周四离线时,对某些办公室来说只是意味着午休时间延长了——但对法院和政府而言,这引发了关于支撑司法与治理的技术脆弱性的疑问。

Why it matters: When Microsoft's popular workplace software went offline Thursday, it meant an extended lunch break for some offices — but for the courts and governments, it raised questions about the vulnerabilities of the technology underpinning justice and governance.

典型案例:缅因州司法部门在周四的警报中称,通过电子邮件提交的保护令申请——即为保护当事人免受伤害而提出的紧急请求——可能未被收到。

Case in point: The state of Maine's judicial branch warned in a Thursday alert that requests for protection orders filed by email — urgent requests to keep parties safe from harm — may not have been received.

  • 《Axios》审阅的多份法庭文件显示,律师们请求延长期限或告知法官,称故障影响了他们的工作。

• Multiple court documents reviewed by Axios show lawyers requesting deadline extensions or alerting judges to the outage impacting their work.

  • 这其中包括司法部律师:政府律师在众议员乔伊斯·比蒂(民主党-俄亥俄州)就特朗普总统接管肯尼迪中心一案中请求延期,理由是故障使他们无法“完成必要的协调工作”。

• That includes DOJ lawyers: Government attorneys asked for an extension in the case brought by Rep. Joyce Beatty (D-Ohio) over President Trump's Kennedy Center takeover, saying the outage prevented them from "completing the necessary coordination."

  • 在另一份文件中,比蒂团队也承认他们受到了影响。

• In a separate filing, Beatty's team acknowledged they were impacted as well. Zoom out:

放眼全球:影响也波及国际上的法庭和办公室。

The impacts were also felt in courtrooms and offices internationally.

  • 美联社报道,英国的一场刑事审判因此被推迟,曼彻斯特的一名法官表示,据英国广播公司报道,“我们正在认识到依赖计算机和数据系统的危险性。”

• The AP reported that a U.K. criminal trial was delayed as a result, with a Manchester judge saying, per BBC's reporting, "We are learning of the dangers of relying on computers and data systems."

  • 英国多地警方周五也敦促公众通过电话联系第一响应人寻求援助,而非使用在线表格。

• U.K.-based police forces also urged the public Friday to call first responders for aid, rather than using online forms.

  • 菲律宾最高法院表示,其同样受到了此次故障的影响。

• The Supreme Court of the Philippines said it, too, was affected by the outage.

各方观点:“大家显然需要备用方法,让司法的车轮继续转动,”大西洋理事会战略诉讼项目创始人兼主任吉苏·尼亚表示。

What they're saying: "We obviously need backup methods to keep the wheels of justice turning," says Gissou Nia, the founder and director of the Atlantic Council's Strategic Litigation Project.

她指出了一个先例,预示了国际社会对美国技术的依赖:虽然不是由故障引发的,但特朗普政府对国际刑事法院实施制裁,促使这家总部设在荷兰的法院弃用微软软件,以免其工作瘫痪。

• She pointed to a prior incident that previewed international reliance on U.S. tech: Though not exposed by an outage, the Trump administration's sanctions on the International Criminal Court prompted the Netherlands-based court to move off of Microsoft software to avoid its work being paralyzed.

虽然法院的截止日期可以延期,但她指出,对于寻求紧急禁令救济的个人而言,服务中断的影响更为关键。

While court deadlines can be pushed back, service disruption for individuals seeking urgent injunctive relief is more critical, she notes.

  • “如果唯一的沟通方式……是通过这些服务器,而请求未能送达,可能导致某人已离境或已将资金转出账户,”尼亚说。

• "If the only way to communicate ... is through these servers, and the request wasn't reached, it can result in somebody having left the country or having moved money out of an account," Nia says. Reality check:

现实核查:专注于技术和网络安全的国家州法院中心顾问谢伊·克利里强调,法院通常都制定了人工备用方案。

Shay Cleary, a National Center for State Courts consultant who specializes in tech and cybersecurity, emphasizes that courts typically have manual back-up plans in place.

  • 他补充说:“许多在法院工作的人都是尽职的公仆,他们能想办法把事情做好。”

• "Many of the people who work in courts are dedicated public servants, and they can figure out how to do things right," he adds.

随着国会复会,国会山的通讯周四也陷入停滞——一名助理在X上写道:“希望没人短期内需要国会,你们的立法部门目前因Outlook故障而瘫痪。” • 德克萨斯州奥斯汀市、佛罗里达州杰克逊维尔市等多个市政政府警告称,其电子邮件——在某些情况下还包括电话系统——受到了影响。

With Congress back in session, Hill communications were also left in a holding pattern Thursday — with one staffer writing on X, "Hope nobody needs Congress for a little while, your Legislative Branch is currently paralyzed by the Outlook outage." • Municipal governments in Austin, Texas, and Jacksonville, Florida, among several others, warned that their emails — and in some cases, phone systems — were impacted.

微软技术工具套件的更新页面在周五上午发帖称,正看到“令人鼓舞的恢复进展”。 • 该声明距离该页面首次表示公司正在调查电子邮件访问问题的报告,已过去约22小时。

A page providing updates on the suite of Microsoft tech tools said in a Friday morning post that it was seeing "encouraging recovery progress." • That statement came some 22 hours after the page first said the company was investigating reports of issues with email access.

核心在于:那些将我们数字化连接的工具,在出故障时也会让我们分裂——这凸显了制定传统备用方案以填补空白的重要性。

The bottom line: The very tools that connect us digitally can also divide us when things go wrong — underscoring the importance of preparing old-school backup plans to fill the gaps.

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